ElevateCX London 2025

A full day built for getting better at the work, together. Come sharpen your skills, stress-test your playbooks, and plug into a community that has your back long after the event.

Join us on October 31st!

What to Expect in London

  • Upskilling, without the fluff

    Support ops, demystified. Turn ideas into measurable programs you can actually run on Monday.

    Human-centered AI. Where automation meets empathy, and how to make both scale.

    Leadership under pressure. Navigate mergers, shifting priorities, and “do more with less” without burning out your team.

    Clarity of role and impact. Connect CX work to business outcomes so your org knows exactly “what you do here.”

  • Community building that isn’t awkward

    Small-group breakouts and peer problem-solving

    Practical frameworks and templates you can take back to your team

    Space to compare notes on tools, workflows, and hiringHonest talks and candid Q&A

    Meet practitioners who will stay in your corner all year

    Keep the conversation going in ElevateCX channels after the event

  • You'll leave with:

    Clear frameworks for support ops, AI, and change leadership

    Templates, checklists, and examples you can adapt quickly

    New peers to ping when you’re stuck, hiring, or rolling out something big

    Bring your team if you can. You’ll learn and align faster, and head home with a shared plan—and a stronger CX community around you.

Meet Our Delightful Speakers

  • A woman with vibrant red hair wearing glasses and a black shirt, smiling in front of a colorful geometric background.

    Erica Clayton

    VP of Hot Takes and CX Consultant

  • A smiling man with curly dark hair against a colorful abstract background, with the Help Scout logo and text below.

    Mat Patterson

    Mat Patterson, CX Legend and content king at Help Scout

  • A woman with blonde hair and red lipstick taking a selfie against a blue background, with a pink graphic overlay and the word 'REB

    Sarah Hatter

    Community Enthisiast and the reason you’re here

  • Portrait of a man with short light brown hair, beard, and blue eyes, smiling, wearing a dark shirt, with a blurred brick wall and faint American flag in the background.

    Conor Pendergrast

    Mediocre triathelete and famously expert CX Coach & Consultant

  • Kat Gaines Headshot

    Kat Gaines

    Senior Manager, Developer Relations

  • A man with a beard and a brown cap looking upward with a colorful mural background.

    Brian Levine

    Sandwich Aficionado and Co-founder of Yetto

  • Valeria Kast headshot

    Valeria Kast

    Head of Merchant Support

  • A smiling man with a shaved head and tattoos on his arm, wearing a black shirt, standing against a blue background with circular design elements, and the text 'AIHR Academy to Innovate HR' at the bottom.

    Neal Travis

    Head of Customer Experience and Support Operations Champion

  • Portrait of a young man with short dark hair, wearing a green button-up shirt, smiling, set against a colorful gradient background with the word 'PIGMENT' at the bottom.

    Keiran Rice

    Head of Support, EMEA

  • Chris Holt Headshot

    Chris Holt

    Director of HoltCX Consultancy and Star of My Favourite CX

  • A graphic with two overlapping circles, one in light blue and the other in light green, containing the text 'More speakers coming soon!' in bold black font.

    Could it be you?

    Apply to speak!

Grab Your Ticket!

To make our events more affordable for more CX practitioners, we’re asking that any vendors or BPOs pay a bit more for their tickets, which helps us supplement tickets for the CX community.

Huge Thanks to our Sponsors!

We Couldn’t Do it Without You!

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Become a sponsor

What makes ElevateCX different?

  • This isn't our first rodeo

    Our first ElevateCX® event was in 2011 in San Francisco. Since then, we've produced over 40 events worldwide and showcased over 300 speakers on stage from companies like Google, Atlassian, Slack, and Zendesk. We curate talks to be on-trend, tactical, and practical for all attendees.

  • Genuine, sustainable community

    Our return rate for attendees is over 80% each year, leading to an authentically connected community that thrives even after our conference has wrapped. Join us in our Slack community to ask questions, share wisdom, and make new connections with other CX leaders.

  • Peer-to-peer learning

    People learn best from people who reflect their own lives. We focus on bringing peer leaders to the stage to empower and encourage them in an accessible way, and we do not hire professional speakers or celebrities.

  • Empowering stories

    Everyone has a story to tell that can encourage, empower, enlighten, and inspire someone. We’re dedicated to telling stories that will resonate with CX leaders no matter where they are in their career journey.

  • Continuing education

    We don’t believe in mountaintop experiences. We focus on creating sustainable educational resources throughout the year. From bi-weekly Masterclasses to our podcast and FXCO program, you’ll be well-integrated into our community at lightning speed.

  • No frills, all thrills

    We are a vibrant, young community of CX leaders uninterested in suits and ties, heavy sponsor promotion, or profit-driven resources. We’d never take equity from a sponsor partner and maintain a strong code of ethics for who we partner with.

Join Us

Share your experience

Do you have a topic you'd like to share with the CX community? This is the place to do it. Never given a talk before? Even better. The ElevateCX community is a great, supportive place to start.

Not sure what to talk about? Our community is made up of senior leaders to front-line agents. All of your experience is relevant, from metrics insights to burnout management.

What our attendees say

  • "Discovering the ElevateCX community was a game changer for me both personally and professionally! Sarah Hatter believed in me and gave me a chance to speak - forever grateful for her friendship!"





    Andrew Rios, MSML

  • "It's hard to quantify how much being a member of ElevateCX has impacted my knowledge and career, except to say that I wouldn't be the CX professional I am without it. I highly, highly recommend it for any CX human looking to learn, grow, and give back to their peers and the field as a whole.


    Stephanie Lundberg
    Support Human

  • "[Denver was] my first Elevate CX and it will not be my last. Thank you so much to everyone involved in making this event what it is. I have met so many amazing, supportive folks, who’ve shared so many valuable nuggets of wisdom. [I left] feeling super inspired about my CX journey and I’m so looking forward to continuing to get to know you all (and hopefully offering up support of my own for those who need it in the future). "


    Dan DeHerrera
    Sayge

  • "It was hard not to feel an overwhelming sense of community, joy, and maybe most importantly (to me at least) the feeling of being deeply understood for the first time in a while, coming out of last week’s event.  I am so thankful I, by chance, stumbled upon the Elevate landing page back in 2019 because I can’t imagine where I’d be without y’all!"

    Erica Clayton
    SunshineCX

  • "Elevate, more than any other community or conference, has helped me further my support career through meeting excellent, like-minded people. It has made networking easier, finding great talent for teams I'm hiring for a breeze, and surfaced a number of job opportunities for me over the years. Nearly every long-term friend, every trusted advisor, every person I go to for help knocking around an idea I have or problem I'm trying to solve is from the Elevate CX community. The reason, I think, is authenticity - everyone in the community genuinely cares about helping people and creating excellent experiences for customers (and humans in general), and that authenticity is purposefully attended to and curated by the community's organizers."

    Colin Flanigan, Director of CX

Ready to join us on October 31st?

LOCATION

We’re headed to Bounce Farringdon in the heart of London for a day of talks, networking, and good old ping pong! BYORacket!

 

FAQ, Etc

Check out this video by our founder Sarah Hatter for answers to our most commonly asked questions about ElevateCX.