The premier event for customer experience leaders

October 12-13, 2023 in
Atlanta, GA

Two full days of education, community, perfectly planned eventsworkshopping and networking

Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships. Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!

What is ElevateCX all about?

There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are CX practitioners, managers, team leads, and others who are on the front lines of customer experience each day.

ElevateCX FAQ

Learn from your peers & cultivate your network

Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding and long-lasting community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop authentic relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)

October 12-13, 2023 Atlanta, CA

The Hotel Colee in Buckhead will be our venue for 2 days of wisdom sharing. Take advantage of our generous attendee room rate and bring your whole team for an offsite, or splurge and bring your family for some down time after the conference.

Book Your Room With Discount

Our attendees and sponsors come from amazing companies

The typical attendee is a 5+ year veteran of CX and works at a high growth startup or mid-market company. Attendees are distributed across tech, ecommerce, healthcare, and event government industries. Job titles we often see for attendees are Heads of Support, CX Manager, VP of CX, and Directors of CX. We have an 85% return rate per company per year, and typically see companies send their entire team to each event we host.

Meet our Awesome Speakers

All our speakers are leaders in their field, and many have graced the ElevateCX stage more than once. We maintain an ethical stance on peer-to-peer education by never compensating or soliciting speakers, and all talk applications are judged blindly. We prioritize our community members, but are always looking for new speakers to share their stories on stage – come tell yours!

Apply to Speak

Sarah Hatter

Founder & CEO

Mark Riskowitz

VP of Operations

Jess Cervellon

Head of CX

Ben McCormack

Dir. of Member Services

Andrew Rios

CX Coach

Donna Drehmann

Head of CX

Zoe Kahn

Manager of CX & Retention

Nick Cannariato


Erin Narvaez

Senior Manager, Customer Support

Chris Martinez

Co-Founder & CEO

Nicole Renzetti

Support Operations Manager

Clay Telfer

Director of Customer Success

Hannah Cole

Senior Customer Care Specialist

Craig Stoss

Director of CX Transformation

Mercer Smith

VP of Community & Insights

Suneet Bhatt

Teacher & Storyteller

Get Tickets

Single Ticket: $405

A single ticket that includes access to all talks, meals, networking events, and any additional workshops or social events.

Group Tickets: SOLD OUT

A discounted ticket for groups that includes access to all talks, meals, networking events, and any additional workshops or social events.

Livestream & Video Package

Access to the full livestream and community chat options on Circles for both days, plus access to all video content post-event.

Special thanks to our Sponsors

We take sponsorships very seriously and only choose to partner with a few for each event. Our sponsors get front-row access to our event and time to build authentic relationships with all our attendees in a low-pressure, highly social event. 

Become a Sponsor

Say Hello

Get in touch for questions about tickets, speaking, our venue, sponsorships, or just to say hi!

Read our Code of Conduct. We take the safety, comfort, and inclusion of all our attendees and speakers very seriously.