The premier event for customer experience leaders

April 27-29, 2023 in
San Diego, CA

Join 200 customer experience leaders in beautiful San Diego, CA.

Join us for a welcome happy hour April 26, talks run April 27-29.

Two full days of education, community, and perfectly planned events, inlcuding an extra day of workshopping and networking

Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships. Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!

What is ElevateCX all about?

There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are CX practitioners, managers, team leads, and others who are on the front lines of customer experience each day.

ElevateCX FAQ

Learn from your peers & cultivate your network

Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding and long-lasting community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop authentic relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)

Our attendees and sponsors come from amazing companies

The typical attendee is a 5+ year veteran of CX and works at a high growth startup or mid-market company. Attendees are distributed across tech, ecommerce, healthcare, and event government industries. Job titles we often see for attendees are Heads of Support, CX Manager, VP of CX, and Directors of CX. We have an 85% return rate per company per year, and typically see companies send their entire team to each event we host.

Get Tickets

Earlybird Ticket

$ 500 until 4/1/23

  • A single all-access ticket
  • Includes access to all talks, meals, networking events, and our optional workshop on Saturday AM
Buy Ticket

Group Tickets

$ 460 until 4/1/23

  • Tickets for groups of 3 or more
  • Includes access to all talks, meals, networking events, and our optional workshop on Saturday AM
Buy Ticket

April 27-29, 2023
San Diego, CA

The Hyatt Regency Mission Bay will be our venue for 3 days of wisdom sharing. Take advantage of our generous attendee room rate and bring your whole team for an offsite, or splurge with your family for some beach time after the conference.

Book With Discount

What’s In Store

Keep an eye out for schedule updates as the event draws nearer.

         Doors open at 8:30am

After AM coffee service, talks will kick off at 10am, a full buffet lunch will be served outside at 12pm, and we’ll wrap our talks at 4pm. Join us for a networking happy hour produced by our sponsors between 6-8pm. 

            Doors open at 9:00am

We’ll host a buffet brunch from 9-11am for you to catch up on work, mingle with attendees, or chat with some of our speakers about their talks. We’ll have a short break in the afternoon and wrap talks around 3pm. 

          Doors open at 9:00am

Saturday is an optional, additional day for anyone who wants to dive deep into some practical CX knowledge and extend their trip a bit for some more networking. We’ll also head out on a group tour, tickets can be purchases separarely.

Say Hello

Get in touch for questions about tickets, speaking, our venue, sponsorships, or just to say hi!


Read our Code of Conduct. We take the safety, comfort, and inclusion of all our attendees and speakers very seriously.