Learn from your peers
ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.
Cultivate your network
Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop lasting relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)
ElevateCX is the premier event for CX Leaders
Since 2012, we’ve been producing events to meet the immediate need for education and career development for customer support, customer success, and customer experience teams. In the past 10 years, we’ve produced 30 events in cities like San Francisco, Austin, New York, Chicago, London, Portland, Philadelphia, and Sydney, Australia. We’ve showcased over 300 speakers on stage from companies like Google, Atlassian, Etsy, Microsoft, and Calm, as well as smaller software companies and universities.
Short & Sweet Talks
All talks are TED-style, 15 minutes or less. We don’t waste time on panels or Q&A, but all speakers are available for direct conversations in our private attendee Slack channel.
Talks are curated to bring actionable takeaways for every attendee, no matter their job title. We choose talks that will help current leaders and raise up new leaders through actionable education.
Meet some of our awesome speakers
As a peer-to-peer conference, we rely heavily on speakers who were previous attendees. We don’t pay anyone to speak, and while any of our sponsors have applicable talks for our audience, we don’t sell speaking slots, either. Think you may have a story to share? Apply to speak at our next event!Apply to Speak
“A Survivor’s Guide to Being Acquired”
Product Support Manager
“Making Space for the Future of Work”
Ben McCormack, Dir. of Member Services
“Not my problem? Influencing Sales Strategy”
Meg Palazollo, Head of Customer Success
“Building a Culture of Empathy”
Heidi Craun, VP of CX
“Are You There, CX? It’s Me, Trauma”
Kendall Burke, Head of CX
Your “Perfect” Job Is Not Unique
Ryan Klausner, Head of CX
“What Really Matters as a CX Leader?”
Sam Senior, Co-Founder & CEO
“The Tools Matter: How to Deliver the Ultimate Customer Experience”
Brie Carranza, Senior Support Enginner
“Troubleshooting Like Batman”
Elyse Mankin, Director of Product Support
Ryan Wang, Co-Founder & CEO
“Support for Support: What We Learned From Company Rotations”
Andrew Rios, Director of Technical Services
“Pro Tips for building a New Support Team Fully Remote”
Tue Søttrup, VP of Customer Excellence
“A Personal Journey to Find The Three Pillars of Agent Happiness”
Nicholas Ziesler, Consultant & Author
“We’re Doing CX Wrong”
Erica Clayton, Senior Dir. of Client Success
“Going Global in an Increasingly Remote World”
Support Ops Manager
“Efficiency 101: Little Things That Make a Big Difference”
Aletha Green, CX Training Manager
Laura McDonald, Director of Customer Happiness
Get Your Tickets
Join us at The Curtis Hotel in Denver, CO
Thursday Sept 29: Doors open at 9am, talks kick off at 10am. We’ll run program until 4:30pm then break for a party with our sponsors.
Friday Sept 30: Doors open at 8:30am for working brunch, talks kick off at 11am. We’ll run program 3:30pm then break for our closing happy hour.
What to expect
ElevateCX is single track, so all talks will take place in the same room across both days. Plan to join us Thursday-Saturday morning for the full experience.
Bring a sweater!
To keeps things Covid-safe, we’ll be keeping the doors open for better airflow and requiring all attendees to register with CrowdPass
Our speakers and attendees come from amazing companies
When you attend ElevateCX, you become part of a growing community of Customer Experience leaders – there’s no CEOs or VP’s in suits talking cost centers and valuations. Our attendees focus on the human element of supporting customers, building sustainable teams, and fostering healthy company culture.
Meet our generous Producing Partners & Sponsors
We take sponsorships very seriously, and love building relationships between our audience and the people making amazing CX tools and products.
Meet Your Host
ElevateCX was founded in 2012 by author and CX consultant, Sarah Hatter. Sarah wrote the Customer Support Handbook in 2014, and since 2011 she’s run CoSupport, a boutique CX consultancy that focuses on CX process implementation and training support teams of all sizes.Learn More
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