The premier event
for customer experience leaders

October 18 & 19 in Austin, TX

Join 200 customer experience leaders deep in the heart of Austin, TX. Two full days of education, community, and perfectly planned events. 

Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships.

Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!

Learn from your peers

ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.

Cultivate your network

Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop lasting relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)

Join us in Sydney! We’re bringing ElevateCX to the APAC region 11/11/19!

Check out Elevate Sydney

Meet Our Amazing Speakers

We’re intentional about our talks and what topics we bring to the stage. All our speakers have experience in scaling support teams, handling outages and other PR nightmares, hiring and managing the best people to grow a healthy culture with, and even people who have experience with corporate KPI’s and building global support systems from scratch.

LANCE CONZETT

“You (Yes, You) Need Support Operations”

Business Ops Manager

ERICA SOLIS

“There’s An App (Review) For That!”

Manager, Product Operations

JOSHUA RAMSEY

“Guiding Your Team of High Achievers”

Corporate Director of Customer Care

BEN MCCORMACK

“CSI: Your KPIs”

Hugger

JORDAN PEDRAZA

“America’s Next Top Support Model”

Director of Support

MONTE WILLIAMS

“Get In The C.A.R.:The Road to Sustainable Leadership”

Senior Director of Client Services

CARTER GIBSON

“Treating Your Employees as a Community”

Internal Community Programs Lead

MO MCKIBBON

“The Ecology of Customer Support”

Customer Champion

JASON CASEY

“The Technical Side of Support: Lessons Learned”

Technical Support Manager

BROOKE WAYNE

“Documentation: The Secret Support Agent You Need”

Support Communications Specialist 

JAYDREE SCOTT

“Let’s Get Visual! Using Video to Improve Your Customer Experience”

CX Specialist, Knowledge & Digital Content

VAL LIBERTY

“Unexpected CS Value: Using What You’ve Got to Learn What You Need”

Head Chef, Wow! Division

RICHARD KOTULSKI

“Trusting Your Gut: Lessons Learned From An Epic Cluster&$!k”

Head of Experience

FERNANDO OROZCO

“Happy Agents: Hiring & Retaining a CX Team”

 Technical Support Manager

DENISE WILLIAMS

“Turning Flexible Work Hours Into Rock Solid Chat Support”

UDAYAN KUMAR

“Escalate Support Tickets… a Little Faster”

Senior Data Scientist

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CX Leader Panel: Ask Us Anything!

It’s an Elevate first: We’re doing a panel! Our Slack #chatter channel comes to life this fall as Hillary from Guru hosts an AMA panel with several of your friendly CX leaders. 

No really, click here to Ask Us Anything!
Hillary Curran
Director of CX
Mercer Smith
Head of Support
Ben McCormack
Hugger
Jose Paez
CX Program Manager

What to expect at ElevateCX

We started hosting Elevate events in 2012 to meet the immediate need for education and career development for customer support teams. Since then, we’ve produced 26 events in cities like San Francisco, Austin, New York, Chicago, London, Portland, Philadelphia, and Palm Springs, CA. We’ve showcased over 300 speakers on stage from companies like Google, Atlassian, Etsy, Medium, and Buzzfeed, as well as smaller software companies and universities.

Actionable Advice

Talks are curated to bring actionable takeaways for every attendee, no matter their job title. Most attendees are on the front lines of customer support, as support agents, managers or team leads. We choose talks that will help current leaders and raise up new leaders through actionable education.  learn more

Intimate Audience

We keep our events small so we can build a lasting community for outreach and networking. After experimenting with audience size up to 650 people, we’ve found our speakers and attendees get the most out of smaller events. Only 150 seats are sold for each event, and we program a good amount of social time into the schedule.

Short & Sweet Talks

All talks are TED-style, 15 minutes or less. We don’t waste time on panels or Q&A, but all speakers are available for direct conversations in our private attendee Slack channel.

Thoughtful Sponsors

We’re picky about who we choose to partner with, and make sure they all create useful tools for support teams. We create long-lasting relationships with our sponsors so we can vouch for each and every one of them.  learn more

You’re In Good Company

Most of our attendees have attended 3 or more Elevate events in the past 5 years. We have a 65% company return rate and an 80% attendee return rate each year!

“Elevate is by far the best and most actionable support conference you’ll go to.”

Michael Labrecque-Jessen
Trello

“From the opportunity to network with a phenomenal community to learning how to be more effective as a team, each part of the conference provided the fuel needed to be better in my role.”

Celina Zamora-Torres
Atlassian

“Elevate was truly one of the best conferences I have ever attended. Each talk was more beneficial than the next, and was inspiring to companies from big to small.”

Alexandra Sofen
Google

“Elevate continues to be the only conference that’s worth my support team’s precious time. The topics covered by the speakers have served as my roadmap for how to scale support during periods of rapid growth for our company.”

Max Swagler
Interfolio

“A fantastic conference for anyone who works with customers. Each time, I leave feeling inspired and excited about my job.”

Whitney Puidokas,
lose it!

“Blown away by the quality of the speakers, event, food, setting — everything! Just the perfect scale to keep things intimate and fun!”

Colin Wilkinson
etsy

Get Your Tickets

Need a discount?

Get in touch and we’ll help you out

Single Ticket

$ 475  / each

  • A single ticket includes access to all talks and meals, plus our welcome happy hour, all meals, and the option to signup for one of our optional Saturday Adventures!
Buy Single Ticket

Single Group Ticket

$ 450  / each

  • A discount for buying 3 or more single tickets. Includes access to all talks and meals, plus our welcome happy hour, all meals, and the option to signup for one of our Saturday Adventures!
Buy Group Ticket

Our speakers and attendees come from amazing companies

When you attend ElevateCX, you become part of a growing community of CX leaders – there’s no CEOs or VP’s in suits talking cost centers and valuations. Our attendees focus on the human element of supporting customers, building sustainable teams, and fostering healthy company culture.

Become a Producing Partner

We take sponsorships very seriously, and love building relationships between our audience and the people making amazing CX tools and products. 

Learn more about our Sponsorship options

The Sheraton Austin

We’re headed back Austin for a couple of awesome days. Elevate is single track, so all talks will take place in the same room across both days. Plan to join us Thursday evening-Sunday morning for the full experience. 

Book Your Room

Schedule

Friday October  18:

Doors open at 9am, talks kick off at 10am. We’ll run program until 2pm, then start our workshop at 2:30pm. Later that afternoon we’ll have a happy hour for people to chat and mingle with speakers and sponsors.

Saturday October 19

Doors open at 8:30am for yoga, followed by group meditation at 9:30am. Brunch kicks off at 10am and talks start at 11am. We’ll run program until about 3pm then do something fun afterwards for anyone who’s staying in town.

Say Hello

You can also reach out to us on twitter @elevatecx, or email Sarah, sh@elevatecx.co!

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