The premier event 
for customer experience leaders

April 26 & 27 in Denver

Join 200 customer experience leaders in beautiful Denver, CO. Two full days of education, community, and perfectly planned events. 

Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships.

Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!

Learn from your peers

ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.

Cultivate your network

Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop lasting relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)

Meet Our Amazing Speakers

We’re intentional about our talks and what topics we bring to the stage. All our speakers have experience in scaling support teams, handling outages and other PR nightmares, hiring and managing the best people to grow a healthy culture with, and even people who have experience with corporate KPI’s and building global support systems from scratch.

MERCER SMITH

Head of Support

“Managing, Firing & How You Can Do Better”

Talk Info

JON McCARTIE

Senior Manager, Customer Success

“Type Talk at Work”

Talk Info

KENDALL BURKE

Customer Happiness Manager

“Happiness as a Priority at Work”

Talk Info

BEN MCCORMACK

Hugger

“Killing the Myth of Soft Skills”

MICHAEL LABRECQUE-JESSEN

Senior Support Engineer

“How to Just Say No: The Art of Not Giving In”

ANCA GREVE

“How Customer Experience Teams Can Work With Localization”

YAEL MCCUE

Customer Success Manager

“CS Lessons From HR”

Talk Info

ALEX ARMSTEAD

Customer Solutions Manager

“Not a People Person? How to Fake it Til You Make It.”

SHANNON WINTER

Product Marketing Manager

WORKSHOP:
“Creating Your Incident Communications Plan”

Workshop Info

JAKE BARTLETT

Customer Success Manager 

WORKSHOP:
“Creating Your Incident Communications Plan”

Workshop Info

LINDSAY KONSKO

Head of Customer Advocacy

“Good and Lucky: Building a Career as a Customer Support Leader”

SHAUN VANWEELDEN

Senior Manager, Success Engineering

“Getting More from Conversational Tagging”

Talk Info

IAN JORDAN

Senior Support Manager

“Lessons Learned From Rapid Growth”

Talk Info

LAYNA SMITH

Head of Customer Experience

“A Mindful Approach to CX Growth”

STEFAN PINTARIC

Customer Experience Director

“Aligning with Revenue: How I Learned to Stop Worrying and Get That Money”

Talk Info

MEGAN WRIGHT

Community Manager

“Avoiding Burnout in Support Roles”

Talk Info

HEATHER PASTORIUS

Head of Sales

“Evaluating and Buying Tech Tools for CS & CX Teams”

SUNEET BHATT

“It’s Time to Start Paying Attention”

SUMANA SRIKANTHAN

“A Future-Proof Plan for Organizing and Updating Your Knowledge Base”

EKATERINA SYROMYATINKOVA

Director of Customer Support

“Building a Career Model in Support: Helping Your Agents Grow Without Leaving”

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What to expect at ElevateCX

We started hosting Elevate events in 2012 to meet the immediate need for education and career development for customer support teams. Since then, we’ve produced 22 events in San Francisco, New York, Chicago, London, Portland, Philadelphia, and Palm Springs, CA. We’ve showcased over 250 speakers on stage from companies like Google, Atlassian, Etsy, Medium, and Buzzfeed, as well as smaller software companies and universities.

Actionable Advice

Talks are curated to bring actionable takeaways for every attendee, no matter their job title. Most attendees are on the front lines of customer support, as support agents, managers or team leads. We choose talks that will help current leaders and raise up new leaders through actionable education.  learn more

Intimate Audience

We keep our events small so we can build a lasting community for outreach and networking. After experimenting with audience size up to 650 people, we’ve found our speakers and attendees get the most out of smaller events. Only 150 seats are sold for each event, and we program a good amount of social time into the schedule.

Short & Sweet Talks

All talks are TED-style, 15 minutes or less. We don’t waste time on panels or Q&A, but all speakers are available for direct conversations in our private attendee Slack channel.

Thoughtful Sponsors

We’re picky about who we choose to partner with, and make sure they all create useful tools for support teams. We create long-lasting relationships with our sponsors so we can vouch for each and every one of them.  learn more

Our speakers and attendees come from amazing companies

When you attend ElevateCX, you become part of a growing community of CX leaders – there’s no CEOs or VP’s in suits talking cost centers and valuations. Our attendees focus on the human element of supporting customers, building sustainable teams, and fostering healthy company culture.

Looking for a discount code? We send exclusive discounts to our mailing list friends, along with info on upcoming events…

You’re In Good Company

Most of our attendees have attended 3 or more Elevate events in the past 5 years. We have a 65% company return rate and an 80% attendee return rate each year!

“Elevate is by far the best and most actionable support conference you’ll go to.”

Michael Labrecque-Jessen
Trello

“From the opportunity to network with a phenomenal community to learning how to be more effective as a team, each part of the conference provided the fuel needed to be better in my role.”

Celina Zamora-Torres
Atlassian

“Elevate was truly one of the best conferences I have ever attended. Each talk was more beneficial than the next, and was inspiring to companies from big to small.”

Alexandra Sofen
Google

“Elevate continues to be the only conference that’s worth my support team’s precious time. The topics covered by the speakers have served as my roadmap for how to scale support during periods of rapid growth for our company.”

Max Swagler
Interfolio

“A fantastic conference for anyone who works with customers. Each time, I leave feeling inspired and excited about my job.”

Whitney Puidokas,
lose it!

“Blown away by the quality of the speakers, event, food, setting — everything! Just the perfect scale to keep things intimate and fun!”

Colin Wilkinson
etsy

Get Your Tickets

For the first time, we’re offering the option to bundle your conference ticket and your hotel room, along with a ticket to one of our curated Saturday Adventures!

Need a discount?

Get in touch and we’ll help you out

Single TICKET

$ 450  / each

  • A single ticket includes access to all talks and meals, plus our welcome happy hour, all meals, and the option to signup for one of our optional Saturday Adventures!
Buy Single Ticket

GROUP TICKET

$ 400  / each

  • A discount for buying 3 or more single tickets. Includes access to all talks and meals, plus our welcome happy hour, all meals, and the option to signup for one of our Saturday Adventures!
Buy Group Ticket

The Curtis Hotel

We’re headed back to the Curtis for a couple of awesome days under the spring Colorado skies. Plan to join us Thursday evening-Sunday morning if you want to join in our day after. 

The Curtis has extended a special rate for all ElevateCX attendees.

Book Your Room

Schedule

Friday April 26:

Doors open at 9am, talks kick off at 10am. We’ll run program until 2pm, then start our workshop at 2:30pm. Later that afternoon we’ll have a happy hour for people to chat and mingle with speakers and sponsors.

Saturday April 27

Doors open at 8:30am for yoga, followed by group meditation at 9:30am. Brunch kicks off at 10am and talks start at 11am. We’ll run program until about 3pm then do something fun afterwards for anyone who’s staying in town.

Meet Our Sponsors

Our events are generously supported by close sponsorships with amazing companies. We are very picky about who we choose to partner with, so if you’re interested in sponsoring please get in touch.

Say Hello

You can also reach out to us on twitter @elevatecx, or email Sarah, sh@elevatecx.co!

Read our Code of Conduct.  We take it seriously.