Join 200 customer experience leaders deep in the heart of Austin, TX. Two full days of education, community, and perfectly planned events.
Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships.Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!
Learn from your peers
ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.
Cultivate your network
Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop lasting relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)
Meet Our Amazing Speakers
We’re intentional about our talks and what topics we bring to the stage. All our speakers have experience in scaling support teams, handling outages and other PR nightmares, hiring and managing the best people to grow a healthy culture with, and even people who have experience with corporate KPI’s and building global support systems from scratch.
CX Leader Panel: Ask Us Anything!
It’s an Elevate first: We’re doing a panel! Our Slack #chatter channel comes to life this fall as Hillary from Guru hosts an AMA panel with several of your friendly CX leaders.No really, click here to Ask Us Anything!
Director of CX
Head of Support
CX Program Manager
Still not convinced? Ugh, ok, read this page…
You’re In Good Company
Most of our attendees have attended 3 or more Elevate events in the past 5 years. We have a 65% company return rate and an 80% attendee return rate each year!
“Elevate is by far the best and most actionable support conference you’ll go to.”
“From the opportunity to network with a phenomenal community to learning how to be more effective as a team, each part of the conference provided the fuel needed to be better in my role.”
“Elevate was truly one of the best conferences I have ever attended. Each talk was more beneficial than the next, and was inspiring to companies from big to small.”
“Elevate continues to be the only conference that’s worth my support team’s precious time. The topics covered by the speakers have served as my roadmap for how to scale support during periods of rapid growth for our company.”
“A fantastic conference for anyone who works with customers. Each time, I leave feeling inspired and excited about my job.”
“Blown away by the quality of the speakers, event, food, setting — everything! Just the perfect scale to keep things intimate and fun!”
Get Your Tickets
Need a discount?
Get in touch and we’ll help you out
Our speakers and attendees come from amazing companies
When you attend ElevateCX, you become part of a growing community of CX leaders – there’s no CEOs or VP’s in suits talking cost centers and valuations. Our attendees focus on the human element of supporting customers, building sustainable teams, and fostering healthy company culture.
Become a Producing Partner
We take sponsorships very seriously, and love building relationships between our audience and the people making amazing CX tools and products.Learn more about our Sponsorship options
The Sheraton Austin
We’re headed back Austin for a couple of awesome days. Elevate is single track, so all talks will take place in the same room across both days. Plan to join us Thursday evening-Sunday morning for the full experience.Book Your Room
Friday October 18:
Doors open at 9am, talks kick off at 10am. We’ll run program until 2pm, then start our workshop at 2:30pm. Later that afternoon we’ll have a happy hour for people to chat and mingle with speakers and sponsors.
Saturday October 19
Doors open at 8:30am for yoga, followed by group meditation at 9:30am. Brunch kicks off at 10am and talks start at 11am. We’ll run program until about 3pm then do something fun afterwards for anyone who’s staying in town.
You can also reach out to us on twitter @elevatecx, or email Sarah, firstname.lastname@example.org!