The premier event 
for customer experience leaders

October 18-20, 2018 in Santa Rosa, CA

Join 200 customer experience leaders in beautiful Sonoma County. Three days of education, community, and perfectly planned events. 

Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships.

Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!

Learn from your peers

ElevateCX is an elite event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.

Cultivate your network

Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop lasting relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)

Meet Our Speakers

We’re intentional about our talks and what topics we bring to the stage. All our speakers have experience in scaling support teams, handling outages and other PR nightmares, hiring and managing the best people to grow a healthy culture with, and even people who have experience with corporate KPI’s and building global support systems from scratch.

JOSHUA RAMSEY

Corporate Director of Customer Care

“Embracing the Gray Space: Shifting Toward a Purpose-Led Customer-Centric Culture”

EVA KLEIN

VP of Customer Success

“Customer Success is a Game – Here’s How to
Play It”

ALI BERMAN

Customer Experience Learning Operations Lead

“Behind the Scenes of Slack’s Customer Experience Team”

DONNA DREHMANN

Customer Experience & Training

“Trust & Safety as a Key Element in Customer Experience”

TORBEN GENDORF

Support Specialist

“Internationalization Tips for Multi-Language Support”

MO MCKIBBON

Head of Support Driven Growth

“Measuring Success: Optimizing Customer Onboarding With Metrics That Make Sense”

JOHN CASON

Client Support Team Manager

“Scaling a Support Team  at Lightning Speed: Managing 1400x Growth in Two Short Years”

DIANE RUTH

VP of Customer Experience

“Introducing the Revenue Empowerment Team”

TREVOR HANSON

Head of Customer Success

“It’s Not Me, It’s You: When (And Why) To Find a New Job”

LEE MATOS

Support Engineering Manager

AMANDA MCWILLIAMS

Help Center  ProgramManager

NICO SANDOVAL

Enterprise Technical Account Manager

RACHELLE PALMER

Global Director of Cloud Support

“Hiring Technical Support Teams – Targeting, Selling, and Closing the Candidate”

ANNIKA WILDENRADT

Content Specialist

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What to expect at ElevateCX

We started hosting Elevate events in 2012 to meet the immediate need for education and career development for customer support teams. Since then, we’ve produced 22 events in San Francisco, New York, Chicago, London, Portland, Philadelphia, and Palm Springs, CA. We’ve showcased over 250 speakers on stage from companies like Google, Atlassian, Etsy, Medium, and Buzzfeed, as well as smaller software companies and universities.

Actionable Advice

Talks are curated to bring actionable takeaways for every attendee, no matter their job title. Most attendees are on the front lines of customer support, as support agents, managers or team leads. We choose talks that will help current leaders and raise up new leaders through actionable education.  learn more

Intimate Audience

We keep our events small so we can build a lasting community for outreach and networking. After experimenting with audience size up to 650 people, we’ve found our speakers and attendees get the most out of smaller events. Only 150 seats are sold for each event, and we program a good amount of social time into the schedule.

Short & Sweet Talks

All talks are TED-style, 15 minutes or less. We don’t waste time on panels or Q&A, but all speakers are available for direct conversations in our private attendee Slack channel.

Thoughtful Sponsors

We’re picky about who we choose to partner with, and make sure they all create useful tools for support teams. We create long-lasting relationships with our sponsors so we can vouch for each and every one of them.  learn more

Our Speakers and Attendees Come From Amazing Companies

When you attend ElevateCX, you become part of a growing community of CX leaders – there’s no CEOs or VP’s in suits talking cost centers and valuations. Our attendees focus on the human element of supporting customers, building sustainable teams, and fostering healthy company culture.

Looking for a discount code? We send exclusive discounts to our mailing list friends, along with info on upcoming events…

You’re In Good Company

Most of our attendees have attended 3 or more Elevate events in the past 5 years. We have a 65% company return rate and an 80% attendee return rate each year!

“Elevate is by far the best and most actionable support conference you’ll go to.”

Michael Labrecque-Jessen
Trello

“From the opportunity to network with a phenomenal community to learning how to be more effective as a team, each part of the conference provided the fuel needed to be better in my role.”

Celina Zamora-Torres
Atlassian

“Elevate was truly one of the best conferences I have ever attended. Each talk was more beneficial than the next, and was inspiring to companies from big to small.”

Alexandra Sofen
Google

“Elevate continues to be the only conference that’s worth my support team’s precious time. The topics covered by the speakers have served as my roadmap for how to scale support during periods of rapid growth for our company.”

Max Swagler
Interfolio

“A fantastic conference for anyone who works with customers. Each time, I leave feeling inspired and excited about my job.”

Whitney Puidokas,
lose it!

“Blown away by the quality of the speakers, event, food, setting — everything! Just the perfect scale to keep things intimate and fun!”

Colin Wilkinson
etsy

Get Your Tickets

For the first time, we’re offering the option to bundle your conference ticket and your hotel room, along with a ticket to one of our curated Saturday Adventures!

SINGLE TICKET

$ 450  / each

  • A single ticket includes access to all talks, plus our welcome happy hour, all meals, and the option to signup for one of our optional Saturday Adventures!
Buy Single Ticket

GROUP TICKET

$ 400  / each

  • A discount for buying 3 or more single tickets. Includes access to all talks, plus our welcome happy hour, all meals, and the option to signup for one of our Saturday Adventures!
Buy Group Ticket

Did you know? There’s daily direct flights to Santa Rosa from SFO. It’s only a 14 minute flight and it beats driving

The Flamingo Resort & Spa

Talks run Thursday & Friday, 10am-2pm

We’re taking over the historic Flamingo Resort & Spa for three full days of talks, socializing, and community building. Expect two days of insightful talks and a full day of curated socializing with your industry peers. The Flamingo has extended a special rate for all ElevateCX attendees.

Book Your Room

Santa Rosa, CA

Spend Saturday networking and socializing with other CX leaders

We’ve planned a number of optional events exclusively for attendees, or you and your group can hang out at the resort pool for a mini team retreat of your own!  If you’re looking to build relationships with our amazing community, there’s no better way than to dive into a Saturday adventure together!

Yes, we’re really going on Safari

Safari West is an animal sanctuary turned actual safari…in the west! On Saturday we’re taking 100 of our closest friends on a 4 hour tour to visit with cheetahs, giraffes, and many other exotic animals that probably don’t belong in California.

Tickets are just $80 and are totally optional, but you don’t want to miss it, right?

Buy Your Safari Ticket

Meet Our Sponsors

Our events are generously supported by close sponsorships with amazing companies. We are very picky about who we choose to partner with, so if you’re interested in sponsoring please get in touch.

Check out Elevate Women’s Summit

August 25 is our second Elevate Women’s Summit! We’re thrilled to host another day of storytelling, inspiration, and empowerment for women of all ages. All Elevate friends can use the discount code “pastattendee” for $50 off.

Check it Out!

Say Hello!

Have questions about the schedule? Want to sponsor or speak? Let us know!

Read our Code of Conduct.  We take it seriously.