Join 200 customer experience leaders in beautiful Sonoma County. Three days of education, community, and perfectly planned events.
Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships.Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!
Learn from your peers
ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.
Cultivate your network
Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop lasting relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)
Meet Our Speakers
We’re intentional about our talks and what topics we bring to the stage. All our speakers have experience in scaling support teams, handling outages and other PR nightmares, hiring and managing the best people to grow a healthy culture with, and even people who have experience with corporate KPI’s and building global support systems from scratch.
Our Speakers and Attendees Come From Amazing Companies
When you attend ElevateCX, you become part of a growing community of CX leaders – there’s no CEOs or VP’s in suits talking cost centers and valuations. Our attendees focus on the human element of supporting customers, building sustainable teams, and fostering healthy company culture.
Looking for a discount code? We send exclusive discounts to our mailing list friends, along with info on upcoming events…
You’re In Good Company
Most of our attendees have attended 3 or more Elevate events in the past 5 years. We have a 65% company return rate and an 80% attendee return rate each year!
“Elevate is by far the best and most actionable support conference you’ll go to.”
“From the opportunity to network with a phenomenal community to learning how to be more effective as a team, each part of the conference provided the fuel needed to be better in my role.”
“Elevate was truly one of the best conferences I have ever attended. Each talk was more beneficial than the next, and was inspiring to companies from big to small.”
“Elevate continues to be the only conference that’s worth my support team’s precious time. The topics covered by the speakers have served as my roadmap for how to scale support during periods of rapid growth for our company.”
“A fantastic conference for anyone who works with customers. Each time, I leave feeling inspired and excited about my job.”
“Blown away by the quality of the speakers, event, food, setting — everything! Just the perfect scale to keep things intimate and fun!”
Get Your Tickets
For the first time, we’re offering the option to bundle your conference ticket and your hotel room, along with a ticket to one of our curated Saturday Adventures!
Did you know? There’s daily direct flights to Santa Rosa from SFO. It’s only a 14 minute flight and it beats driving!
The Flamingo Resort & Spa
Talks run Thursday & Friday, 10am-2pm
We’re taking over the historic Flamingo Resort & Spa for three full days of talks, socializing, and community building. Expect two days of insightful talks and a full day of curated socializing with your industry peers. The Flamingo has extended a special rate for all ElevateCX attendees.Book Your Room
Santa Rosa, CA
Spend Saturday networking and socializing with other CX leaders
We’ve planned a number of optional events exclusively for attendees, or you and your group can hang out at the resort pool for a mini team retreat of your own! If you’re looking to build relationships with our amazing community, there’s no better way than to dive into a Saturday adventure together!
Yes, we’re really going on Safari
Safari West is an animal sanctuary turned actual safari…in the west! On Saturday we’re taking 100 of our closest friends on a 4 hour tour to visit with cheetahs, giraffes, and many other exotic animals that probably don’t belong in California.
Tickets are just $80 and are totally optional, but you don’t want to miss it, right?
Buy Your Safari Ticket
Meet Our Sponsors
Our events are generously supported by close sponsorships with amazing companies. We are very picky about who we choose to partner with, so if you’re interested in sponsoring please get in touch.