Conference attendees seated at round tables in a large meeting room, listening to a speaker on stage with a presentation screen.

ElevateCX is the premier community for modern CX leaders. Is that you?

ElevateCX is a vibrant community designed specifically for customer experience leaders and those aspiring to take on leadership roles. Whether you're a seasoned professional or just starting out, our Slack community connects like-minded individuals who share a passion for enhancing CX. Engage with peers, share insights, and gain valuable knowledge from industry experts. Together, we elevate the standards of customer experience, fostering growth and innovation in every interaction. Join us today and be part of a network that is shaping the future of CX!

The Community

We’re not a Microsoft Teams organization. Our vibrant community of CX leaders comes together in Slack to discuss industry trends, seek help and advice, share resources, and post job listings. We also have channels to discuss books, video games, TV shows, movies, and even a TTRPG group.

While our sponsor partners also participate in these discussions, we promise you'll never be sold to or have your information used without your permission.

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A speaker presenting to a group of people in a conference room. The presenter is standing on a stage, speaking into a microphone, with a laptop on a podium nearby. A large screen behind him displays a line graph. Audience members are seated at tables, some with laptops and notebooks.

Conferences & Conversations

We host two conferences annually and cap our attendance at 200 people to maintain a sense of community. We curate talks to include tactical advice alongside talks about human behavior, contemporary psychology, and career and personal growth. On top of all that, we schedule a lot of fun, social time to help you build authentic, valuable, lasting relationships with other CX leaders.

Our next in-person event will be in the fall of 2025

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Masterclass

Join us live every other Friday for a masterclass discussion on a variety of topics. From setting boundaries to Trust & Safety trends, we’re hitting all the hot topics in a casual, conversational way we know will be educational and engaging.

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Relatable Content

We’ve recently relaunched the ElevateCX podcast to include a roundtable of hosts: Sarah Hatter, Matt Dale, Colin Flanigan, Mat Patterson, Erica Clayton, Ashley Hayslett, and Stephanie Lundburg get together a couple times per month to chat about CX trends and feral hot topics.

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Other Events

Our community members can be found all over the United States and internationally! We love to organize local events where there are many community members to give them the option to see each other in person when it’s no conference season!

Become a Sponsor

Our sponsors are an integral part of our community. Sponsorship provides companies a means to invest in the people and community that utilize their products. Interested? Learn more below!

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Get in touch!

Have general questions about our community? Send us an email!