CSAT Saving Throw: Making Support Workflows More Fun

Yael McCue, Manager of Strategic Customer Success Team at Guru

Working a support ticket queue can get mundane and boring. This talk will give you a Dungeons & Dragons based framework you can use to turn your queue into a quest, your agents into adventurers, and your work into play! (No previous D&D experience required.)

Takeaways:
– A general structure to rethink support work in a fun way
– A specific framework you can use today to make a support queue resemble a D&D game. Handout PDFs will be shared with all attendees!