There's so much to ElevateCX besides our conference, go ahead and choose your own adventure.

We’ve taken our iconi in-person event and turned it into a membership-based community

The brand new Elevate Members Community is a space for Customer Experience professionals and emerging leaders to grow in their career through targeted classes, trainings, courses, mentorship, and original digital content. We’ll be producing AMA sessions with CX leaders, and later in the year we hope to start hosting intimate IRL meetups across the world in addition to our large twice-yearly events. As a Founding Member, you’ll be extended a special discounted rate for 365 days that includes access to all our writing, meetups, and private discussion forums, as well as a discount on your next ElevateCX event ticket.

Get Ready To Learn From These Glorious Humans

We need to thank these friends of Elevate for helping us get to this place – we couldn’t do this without them all. You can look forward to AMA’s, writing, classes, and podcasts that include these glorious humans, who have generously devoted their time, insight, and energy to helping launch the ElevateCX membership community!

Mercer Smith, VP of CX at Appcues

Mercer has done it all in the CS and CX world, and she has lived to tell so, so many tales. She’s worked at some of the most beloved companies like Apple, Help Scout, Trello, and now she’s leading the team at Appcues as their VP of CX. She can teach you about scaling teams, distributed growth, KPI’s and MMR’s, and help you with yoga while you learn to lead effective 1-On-1s!

 

 
 
 
 

Join our Community

Every member of our wonderful CX community of leaders now has access to online classes for career development, a curated mentorship program, AMA’s with CX leaders, original writing, and more. Our Founders rate is just $300 for one full year of education and elightenment.

This rate expires on July 1, 2020.

Become an Elevate Member

Our IRL Event is September 4-5, 2020

Right now, it’s still happening! We’re headed back to the Curtis Hotel in beautiful Denver, CO for two days of talks, thoughts, and of course, friendship. It is  the best ship.

Buy a Ticket to Elevate

 

Want to join but have questions? Check out some answers we’ve written up just for you.

I’m intrigued – take me to the answers!

ElevateCX is produced and curated by Sarah Hatter, founder of CoSupport and author of The Customer Support Handbook. A maven of customer support  and success, Sarah’s passion is curating the ElevateCX community to provide leadership opportunities, career growth, and mentorship through events and original media. You can hire her to speak, teach, or consult with your team about CX, team culture, or Lord of the Rings.

Go to CoSupport!

Get Ready To Learn From These Glorious Humans

We need to thank these friends of Elevate for helping us get to this place – we couldn’t do this without them all. You can look forward to AMA’s, writing, classes, and podcasts that include these glorious humans, who have generously devoted their time, insight, and energy to helping launch the ElevateCX membership community!

Mercer Smith

VP of Customer Experience at Appcues

Mercer has done it all in the CS and CX world, and she has lived to tell so, so many tales. She’s worked at some of the most beloved companies like Apple, Help Scout, Trello, and now she’s leading the team at Appcues as their VP of CX. She can teach you about scaling teams, distributed growth, KPI’s and MMR’s, and help you with yoga while you learn to lead effective 1-On-1s!

Monte Williams

VP of Client Services at TaskUs

Monte is a gem. That’s actually what anyone who’s ever met him will tell you. Generous with his warmth, wisdom, and mentorship, Monte has gone all in with the ElevateCX community to help grow emerging leaders in their careers.

Ryan Klausner

Head of Customer Operations at Orion Labs

Ryan’s varied career has brought him from consulting to the public sector to now leading a team at the enterprise level. His empathy and genuine interest in humans makes him an ideal leader, and we are excited about what you’ll learn from him!

Ben McCormack

Support Engineering at Full Story

You know this guy. He’s been a staple of the CX communities at large for years, always eager to teach everything he’s learned, whether it’s experimenting with KPI models or language training or the psychological effects of clearing the queue. Ben is, dare we say, the legend you’ve been waiting for.

Val Liberty

Head Chef at Balsamiq

Yes, that’s her real name! No, she’s not really a chef at a technology company. She is, however, highly skilled at the mise en place of customer experience. You’ll be capitvated by Val’s energy and storytelling, and surprised how much you’ll learn from her in a short about of time. Plus, she has recipes!

Joshua Ramsey

Customer Experience Guru and Consutlant

Josh has led global CX teams at Capital One and Hilton, but we are the most interested in his ability to soothe the room with his meditative presence on stage. He has so much insight in to the business and operations side of CX that is often unreachable to teams outside of the boardroom. You’re going to learn so much from him!

Mathew Patterson

Customer Evangelist at Help Scout

Mat is actually the reason Elevate exists, Elevate emeritus, if you will, and that is a story Sarah has been telling since 2012 that you can ask him about later. Mat is the embodiment of a true leader and mentor, and he’s done so much to bring investing in customer experience process to the forefront of the startup mentality. Also: Coolest accent.

Jordan Pedraza

Director of Support at Handshake

Jordan is a self-proclaimed CX nerd, and we couldn’t love her more for it. She brings a relentless drive for wisdom sharing to the table, coupled with a strong desire to build leaders through mentorship and commuity. Ask her about her cool CX cost projection analytics spreadsheets someday 😉

Michael Labrecque-Jessen

Support Engineer at Trello/Atlassian

Michael has graced the Elevate stage four times, and if there was a trophy for it, we’d present it to him. Since there’s not a trophy, we can only laud his expertise in empathy coaching, diffusing difficult customer interactions, boundary setting, and escalations training. Great job, Mike!

Join the ElevateCX Community today! It will only take a minute for a year of education, mentorship, and friendship.

Our Founder Rate expires July 1, 2020

Say Yes to friends!

Our Generous Sponsors Make This All Possible

These amazing companies believe customer support and success teams deserve the best, and they are building tools and resources to empower and educate leaders in the CX industry.  We are so grateful for their continued support!

Interested in Sponsoring?

Learn more about becoming a producing partner

How you doing?

Have questions about your membership? Looking to sponsor ElevateCX? Need a good recipe for creamy tuscan chicken or salmon carbonara? We got you.

Contact form will be displayed here. To activate it you have to click this area and set the shortcode parameter in Customizer.

Elevate is a small team of people doing hard work!

We’ll get back to you as soon as we can, but you can always reach out in other ways.

Contact info
 

sh@elevatecx.co

 

 

 

 

 

 

Read our Code of Conduct.  We take it seriously.