The Subtle Art of Telling Customers to F%*k Off

Michael Labrecque-Jessen, Senior Support Engineer at Trello

You do not deserve to be treated like garbage. You do not deserve to be treated like you’re not important, like you’re not a real person. Most of our customers know this, but if you draw the short straw, how do you approach the person who doesn’t know this? When someone doesn’t treat you like you’re a real person on the other end, how do you advocate for yourself and not let them walk all over you?