It’s not me, it’s you: When to break up with your CX employer and how to move on.

Stefan Pintaric, Manager of Customer Support at HeyMama

Many people find themselves in CX roles unintentionally, accepting a second-class citizen designation in many companies. With CX being taken more seriously in companies around the globe it’s important for CX professionals to ensure they’re getting what they deserve from their employer. This talk is a personal reflection on my mistake of staying at one company for far too long, and will provide suggestions for things to look out for that are leading indicators that it’s time to move on. This is a career talk and attendees will take away:
– The importance of regularly checking in on their market value
– Not accepting a lack of career progression or development simply because the business function is undervalued
– Learning the value of stepping outside of your comfort zone in CX