Join us for an AMA with Sarah Hatter and Mercer Smith, Head of Support at Appcues!

Mercer Smith

Mercer is the Head of Support at Appcues, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter at @mercenator.

Sarah Hatter

Sarah started the ElevateCX Community way back in 2012, to provide education, networking, and career development for her fellow #cx enthusiasts. She is the founder and CEO of CoSupport, a customer experience consulting agency.

Tune in for a discussion about hiring, firing, lay offs, and all those other hard conversations managers need to have.

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