The premier event for customer experience leaders
September 29 & 30, 2022.

Join 200 customer experience leaders in beautiful Denver, Colorado. Two full days of education, community, and perfectly planned events. 

Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships.

Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!

Learn from your peers

ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.

Cultivate your network

Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop lasting relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)

Meet Our awesome Speakers

We’ll be adding and announcing more speakers over the next few months. Think one should be you?

Apply to Speak

Sarah Hatter

Founder & CEO

Brian Sze

Co-founder & CEO

Heidi Craun

Head of CX

Ryan Klausner

Head of CX

Natalie Mercuri

Product Support Manager

Lee Matos

Senior Support Engineering Manager

Lance Conzett

Customer Experience Lead

Ben McCormack

Dir. Member Services

What to expect at ElevateCX

We started hosting Elevate events in 2012 to meet the immediate need for education and career development for customer support teams. In the past 10 years, we’ve produced 30 events in cities like San Francisco, Austin, New York, Chicago, London, Portland, Philadelphia, and Sydney, Australia. We’ve showcased over 300 speakers on stage from companies like Google, Atlassian, Etsy, Microsoft, and Buzzfeed, as well as smaller software companies and universities.

Actionable Advice

Talks are curated to bring actionable takeaways for every attendee, no matter their job title. Most attendees are on the front lines of customer support, as support agents, managers or team leads. We choose talks that will help current leaders and raise up new leaders through actionable education.  learn more

Intimate Audience

We keep our events small so we can build a lasting community for outreach and networking. After experimenting with audience size up to 650 people, we’ve found our speakers and attendees get the most out of smaller events. Only 200 seats are sold for each event, and we program a good amount of social time into the schedule.

Short & Sweet Talks

All talks are TED-style, 15 minutes or less. We don’t waste time on panels or Q&A, but all speakers are available for direct conversations in our private attendee Slack channel.

Thoughtful Sponsors

We’re picky about who we choose to partner with, and make sure they all create useful tools for support teams. We create long-lasting relationships with our sponsors so we can vouch for each and every one of them.  learn more

Get Your Tickets 

Every event we produce sells out, so we recommend grabbing your tickets early.

Earlybird Ticket

$ 425  / each

  • A single ticket includes access to all talks and meals, plus our welcome happy hour, all meals, and the option to signup for one of our optional Offsite Adventures!
Buy Single Ticket

Earlybird Group Ticket

$ 375  / each

  • A discount for buying 3 or more tickets. Includes access to all talks and meals, plus our welcome happy hour, all meals, and the option to signup for one of our Offsite Adventures!
Buy Group Ticket

Our speakers and attendees come from amazing companies

When you attend ElevateCX, you become part of a growing community of CX leaders – there’s no CEOs or VP’s in suits talking cost centers and valuations. Our attendees focus on the human element of supporting customers, building sustainable teams, and fostering healthy company culture.

Become a Producing Partner

We take sponsorships very seriously, and love building relationships between our audience and the people making amazing CX tools and products.

Learn more about our Sponsorship options

Location

We’re headed back to The Curtis Hotel in  Denver for a couple of awesome educational and social days.

As per our ticketing agreement, COVID protocols will be in place for entrace to the envent on both days. Our conference location has open patio doors to increase air circulation and improve ventilation.

Schedule 

Elevate is single track, so all talks will take place in the same room across both days. Plan to join us Thursday evening-Sunday morning for the full experience.

Thursday Sept 29: Doors open at 9am, talks kick off at 10am. We’ll run program 4:30pm then break for a happy hour. Friday Sept 30: Doors open at 8:30am for working brunch, talks kick off at 10am. We’ll run program 3:30pm then break.

Say Hello

You can also reach out to us on twitter @elevatecx, or email Sarah, sh@elevatecx.co!

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Read our Code of Conduct.  We take it seriously.