Have questions? Hopefully we have answers!
Why are you launching a paid member program?
Good question! Because we have to! While our live meetups and events are postponed due to a global pandemic, our community is still hungry for inspiring and helpful talks, writings, and recordings about CX processes and personal growth. We’re using this opportunity to evolve ElevateCX to more continual content vs. twice a year in person events, only. Every member of our wonderful CX community of leaders now has access to online classes for career development, a curated mentorship program, AMA’s with CX leaders, original writing, and more. Our Founders rate is just $300 for one full year of education and enlightenment. This rate expires on July 1, 2020.
Who is this membership best for?
Most of our community members are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. If that sounds like you, or sounds like where you want to be in 3-5 years, this is a great place to start.
When will the new stuff hit my inbox? When will I get access?
As soon as we create it and get it all edited and spiffed up, we’ll be sending it on to you. Some things will be scheduled, like our CX Leader AMA’s which you can RSVP to join live. Some other things will drip out every month. We’re going to experiment a little and see what works best for our members before deciding on a set schedule for everything, but expect new content in some form (pre-recorded talks, access to masterclasses, live AMA’s, etc) every single month.
What should I expect? What exactly am I paying for?
We’re working hard to duplicate as best we can the experience of attending an ElevateCX event, but in the comfort of our your own private domicile. Everything we’ll push out to you will give you the opportunity to learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. Sometimes it’ll be a long form video course, sometimes it’ll be a tactical blog post. We’ll be offering a good variety of content, along with some surprises along the way.
Are the AMA’s going to be live or pre-recorded?
Sort of…both! Since we’re bringing in experts from all over the world, we’ll need to be conscientious of timezones. For some AMA’s we’ll offer the option to join a moderated discussion live with one of our CX leaders. For others, we’ll be gathering questions in advance and make the recording available to Founding Members later on.
Can I download one of the courses or talks and share it with my team?
It’s not something we’re offering at this time, but we might be able to help you out if there’s a specific talk you’d like to share. Just get in touch and we’ll see what we can do.
How do I join the mentor matching program?
Once you’re a Founding Member, you’ll have priority inclusion in the mentorship program we’re kicking off in fall 2020. We’ll keep you posted over the next few months as we prepare the program for launch, and ask you specific questions to curate the right mentor for you.
Can I buy this as a gift for someone else? Can I sign up as a team?
You can signup on behalf of someone else, but you’ll need to know their preferred email address and be responsible for setting up their account and sending the login information over to them. We don’t have an option for group signups at this time, but we may in the near future.
Do I have to pay for the whole year?
To receive the Founding Member rate, you’ll need to pay for 365 days of membership up front. In a little while, we’ll being offering monthly subscriptions, though the cost per year will be higher.
Can I get a refund? I don’t actually like customer experience stuff.
Because of the nature of content sharing, and our need to use membership subscriptions to fund our content creators, we aren’t able to offer refunds of the yearly Founding Member subscription. You’ll need to thoughtfully consider whether this is $300 you have to use towards your career development at this time. If you’re concerned about not receiving what you expect, we suggest you wait a bit until our monthly subscription option is announced.