Alex Ladue, Premium Support Manager at Handshake

Alex Ladue, Premium Support Manager at Handshake

At Handshake we serve 3 markets: Students, Universities and Employers. Premium Support serves our paid Employer market. This talk will cover the before but mostly the after of how I structured our team, built processes that didn’t exist prior and onboarding an inherited team from scratch. Wanna know how to step into the middle of a growth phase while also defining a new team? Well this is your talk.