The premier event for customer experience leaders

Announcing 2 events for 2024 soon.......

Join 200 customer experience leaders in beautiful San Diego, CA.

Two full days of education, community, and perfectly planned events, including an extra day of workshopping and networking.

Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships. Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!

What is ElevateCX all about?

There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are CX practitioners, managers, team leads, and others who are on the front lines of customer experience each day.

ElevateCX FAQ

Learn from your peers & cultivate your network

Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding and long-lasting community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop authentic relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)

Our attendees and sponsors come from amazing companies

The typical attendee is a 5+ year veteran of CX and works at a high growth startup or mid-market company. Attendees are distributed across tech, ecommerce, healthcare, and event government industries. Job titles we often see for attendees are Heads of Support, CX Manager, VP of CX, and Directors of CX. We have an 85% return rate per company per year, and typically see companies send their entire team to each event we host.

Meet Our Speakers

Our speakers come from varying backgrounds and generously choose to share their wisdom with our attendees. We don’t compensate our speakers to ensure ethical standards are high, and we proudly showcase a range of professions, ages, genders, job titles, and life experiences on stage.

View All Speaker Titles & Topics Here!

Sarah Hatter

Founder & Awesome Lady

Andrew Rios

CX Consultant & Coach

Mercer Smith

VP of Insights

Heidi Craun

VP of Customer Experience

Mario Guisado

Dir. of Customer Support

Erica Clayton

VP of Artist Support & Operations

Matt Dale

CX Consultant

Nicholas Zeisler

Fractional Chief Customer Officer & Author

Jessica Yoo

Customer Support Manager

Nae Morris

Head of Support

Michael Labrecque-Jessen

Senior Support Engineer

Kat Gaines

Dev Ops Advocate

Chris Martinez

Founder & Co-CEO

Tue Søttrup

VP CX Excellence

Vince Crighton

Senior Support Team Lead

Get Tickets

Single Ticket

$ 500

  • A single all-access ticket
  • Includes access to all talks, meals, networking events, and our optional workshop on Saturday AM
Buy Ticket

Group Tickets


  • Tickets for groups of 3 or more
  • Includes access to all talks, meals, networking events, and our optional workshop on Saturday AM
Buy Ticket

April 27-29, 2023

San Diego, CA

The Hyatt Regency Mission Bay will be our venue for 3 days of wisdom sharing. Take advantage of our generous attendee room rate and bring your whole team for an offsite, or splurge with your family for some beach time after the conference.

Book With Discount

What’s On the Agenda?

Keep an eye out for schedule updates as the event draws nearer.

         Doors open at 8:30am

After AM coffee service, talks will kick off at 10am, a full buffet lunch will be served outside at 12pm, and we’ll wrap our talks at 4pm. Join us for a casual happy hour  by our sponsors between 5-7pm.

            Doors open at 9:00am

We’ll host a buffet brunch from 9-11am so you have time to catch up on work, mingle with attendees, or chat with some of our speakers about their talks. We’ll have a short break in the afternoon and wrap talks around 3pm. A fun wrap party will be held immediately following talks.

                   Friday, 4-6pm

Directly after talks wrap is an optional, additional day for anyone who wants to dive deep into some practical CX knowledge and extend their trip a bit for some more networking.

Register for the workshop

Special thanks to our Sponsors

We take sponsorships very seriously and only choose to partner with a few for each event. Our sponsors get front-row access to our event and time to build authentic relationships with all our attendees in a low-pressure, highly social event.

Become a Sponsor

Say Hello

Get in touch for questions about tickets, speaking, our venue, sponsorships, or just to say hi!

Read our Code of Conduct. We take the safety, comfort, and inclusion of all our attendees and speakers very seriously.