Defining Your Scope Of Support: An Exercise in Setting Boundaries

The Premier Event for Customer Experience Leaders

Defining Your Scope Of Support: An Exercise in Setting Boundaries

February 11, 2020 Uncategorized 0


Jordan Munson, Head of Support at Wistia

Jordan will present a story of how Wistia implemented a Scope of Support methodology to slow their headcount growth, increase consistency in the customer experience via support channels, and further foster skill in decision-making among their support agents.